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Now that new technologies provide more opportunities for customer service in installation technology, your customers’ expectations are also increasing significantly. Research shows that customers rate installation companies poorly, with only telephone customer service. A self-service customer portal is no longer a nice-to-have today, but a must-have. Such a customer portal truly has benefits not only for your customers. We would be happy to explain it to you.

Microsoft Dynamics NAV (Navision) has not been available for new users for some time now. However, the outdated NAV versions still received support from Microsoft for existing users, but that support is now ending. Especially if you are still using a Navision package, it is understandable that this raises questions. In this article, we would like to share more information about the available support for Navision packages and what the termination of support means for users.

In the past few weeks, we have given you a neutral look into the world of Microsoft Business Applications through a series of blogs. We want to conclude this series by discussing how we at Bluace deal with the previously discussed topics. How do we approach the market? What do we consider necessary in our interaction with customers? How do we, as Microsoft partners, handle Microsoft’s strategy? And what challenges and opportunities does this present for us? We are happy to explain how we ensure our customers benefit as much as possible from the current landscape, so you know what to expect from us.

To implement one of Microsoft’s Business Applications, you’ll need a Microsoft Partner to support the process. That’s often easier said than done. Ideally, you want a partner who remains involved even after the implementation. But how do you find the right one? There are three common approaches.

One of the most significant advantages of the Microsoft Dynamics platform is that it enables you to add the necessary functionalities easily. You do this by downloading an application from Microsoft AppSource. But what exactly is Microsoft AppSource, and how can you best use AppSource? We are happy to provide you with more information.

Microsoft offers an extensive range of solutions. For virtually any problem within an organization, a Microsoft solution is available. Additionally, Microsoft Partners also solve specific issues or enrich and further develop the platform. From time to time, we at Bluace receive questions about this design, and it’s not surprising that it can be challenging to see the forest for the trees. Therefore, we would like to provide you with more information about the Microsoft Dynamics 365 Ecosystem.

Minister de Jonge has announced that the effective date is postponed again. The Dutch Gas Boiler Act has been in force since October 1, 2020, but there is still a bridging period. The definitive effective date was initially January 1, 2023, but it has now been postponed to April 1, 2023. From this date, installation companies must be certified to install, maintain or repair gas combustion installations, such as central heating boilers, geysers, and gas fireplaces.

Whether your organization works with subscriptions, contracts, or licenses, you have to deal with periodic invoicing. Handling this is generally quite boring work and also highly error-prone. And if periodic invoicing is not running, it also leads to a worsening cash flow. We are happy to give you tips to make periodic invoicing as simple and efficient as possible.

There is no denying that implementing new business software costs money. These costs are an investment for your business because you are spending money to get something better. Although most companies are aware of this, the investment amount often creates doubts. At the same time, you usually earn back this investment faster than you think. Thanks to your investment, these five effects of using software for installers with a maintenance software module will immediately save you money.

A recent study by USP shows that failure costs are still a problem in the installation industry. While this was still 5% of the turnover a few years ago, the total failure costs are now estimated at more than 10% of the total turnover. Failure costs are a bottleneck for the organization, and we must prevent at all times that the percentage increases further in the coming years. We are happy to give you tips on how the right software can ultimately help reduce failure costs.

The service and installation industry is perhaps busier than ever before. The exemplary service and maintenance software can help optimize and automate your work processes, reducing workload and increasing profitability. We are happy to give you four tips for optimizing and automating your installation company.

Making a reasonable calculation is undoubtedly essential for your profitability. Unfortunately, a calculation for an assignment or project is indeed extremely time-consuming unless you use ERP software that contains enough tools to support you with this. Therefore, we are happy to give you four tips to make calculations smarter and faster.