Looking back on a successful customer event at Sparta Rotterdam

What a wonderful day it was! We look back with great pleasure on our customer event at the Sparta Stadium, where customers, partners, and colleagues came together for a day full of knowledge sharing, inspiration, and valuable encounters.

The day began with a joint plenary opening, after which participants could choose from various knowledge sessions. During these sessions, current topics were covered, such as Microsoft Dynamics 365 Business Central, Customer Engagement & Customer Service (CE/CS), digitization of document flows, Peppol & Banking, and the latest developments within the Microsoft Dynamics 365 platform. Our speakers shared practical experiences, insights, and concrete tips that visitors could put into practice immediately.

In addition to the content program, there was plenty of opportunity to chat with each other. During the coffee and lunch breaks, great conversations took place, experiences were shared, and new contacts were made. Participants also got an exclusive behind-the-scenes look at the iconic Sparta Stadium during a tour.

Our prize draw added some extra excitement, giving participants the chance to win a Dutch World Cup away jersey. Of course, a fun closing was not missing either. During the plenary wrap-up, we reflected on the day together, and then ended the afternoon with a drink in the Skybox.

We want to thank all the speakers for sharing their knowledge and expertise, and of course, all attendees for their enthusiasm, involvement, and valuable contributions. Thanks to you, we can look back on a very successful edition.

The day’s schedule

This was the program of our customer event:

• 09:30 – 10:00: Arrival
• 10:00 – 10:30: Plenary opening
• 10:30 – 11:00: Knowledge sessions 1 & 2
• 11:00 – 11:15: Coffee break
• 11:15 – 11:45: Knowledge sessions 3 & 4
• 11:45 – 12:45: Lunch
• 12:45 – 13:15: Knowledge sessions 5 & 6
• 13:15 – 14:15: Tour of the Sparta Stadium
• 14:15 – 14:45: Knowledge sessions 7 & 8
• 14:45 – 15:00: Plenary closing
• 15:00 – 16:00: Drinks

The knowledge sessions

During the day, participants could choose from a variety of inspiring sessions.

What’s new/what’s next CE/CS + Bluace
Speaker: Tess van Gils (Bluace)
What new possibilities are there within Dynamics 365 Customer Engagement and Customer Service? Tess took the visitors through the most important new and upcoming features in Microsoft Dynamics 365 CE/CS and also showed which innovations Bluace adds to this.

Scoring with Dynamics
Speaker: Jelle Bodegom (Sparta Rotterdam)
How do you digitize the entire sales process within a single platform? Jelle talked about how Sparta Rotterdam moved from an outdated CRM system to an integrated Dynamics solution, in which quotes, contracts, and follow-ups are fully digitized.

Agents in Business Central
Speaker: Maud van de Kuit (Bluace)
AI is playing an increasingly bigger role within Business Central. In this session, Maud showed which standard AI agents are available, how they work in practice, and how Bluace sees the use of AI within Business Central.

Digitization of document flows
Speaker: Gerjan Potjes (X-ICT)
Gerjan showed how Azure Document Intelligence is used to process incoming documents automatically. This creates greater control over contract agreements, enables faster detection of deviations, and significantly increases efficiency.

30 Business Central tips in 30 minutes
Speaker: Mark Landman (Bluace)
A practical session packed with handy tips and smart features within Business Central. Ideal for users who want to get even more out of their daily work.

Peppol: electronic invoicing
Speaker: Michiel Eggens (Continia)
Electronic invoicing via Peppol is getting closer and closer. Michiel explained what organizations can expect, what steps are needed, and what benefits the switch brings.

From Payment Management to Banking
Speaker: Michiel Eggens (Continia)
What changes come with the move from Payment Management to Banking? During this session, participants received practical tips to prepare well for it.

What’s new/what’s next Business Central + Bluace
Speaker: Maud van de Kuit (Bluace)
Maud wrapped up the program with the latest developments within Business Central and the additional solutions from Bluace. A look ahead at the innovations organizations can expect in the coming period.

Check out the aftermovie

Curious about the day’s vibe or want to relive it a bit? Watch the aftermovie below to relive the highlights of our client event.