Support & Knowledge Base
Help, documentation and assistance for all your Bluace solutions
Welcome to the support and knowledge base of Bluace. As a Microsoft Dynamics 365 Business Central partner, we support installation companies, service and maintenance organizations, and project organizations with smart software and services. Whether you are looking for a quick solution, need technical support, or want to learn more about the capabilities of our solutions: we are here for you.
Support Portal
Create a ticket, track the progress of your requests and find answers in our customer portal.
Frequently Asked Questions
Answers to the most common questions about our services, cloud, integrations, implementation and more.
Get in Touch
Prefer personal contact? Call us or send an email. We are happy to help you.
How we support you
At Bluace, we believe that good support goes beyond fixing problems. We always look at the question behind the question: what are you trying to achieve, and how can the system help you with that? Our support approach is built around three pillars:
Ticket System
Through our support portal you can easily create tickets and track progress. This way you always have an overview of the status of your requests and communication with our team.
Phone Support
For urgent matters, you can reach us by phone at +31 85 820 0802 so we can respond immediately. Our specialists know your environment and can quickly assist you remotely.
Support Agreements
We tailor our support agreements to the needs of your organization. From regular helpdesk support to more intensive service arrangements. Contact us for a suitable proposal.
Availability
Phone and email: Monday to Friday, 08:30 – 17:00 (CET)
Support portal: create tickets and track status 24/7
Urgent incidents outside office hours: according to your support agreement
Help by solution
Looking for information about a specific product or module? Below you will find direct links to our solutions with detailed information about functionalities, frequently asked questions and applications.
Business Central
The intelligent ERP platform for SMEs. Automate and connect your business processes.
Technical Management
The all-in-one service and maintenance software for installations and assets, including contract management.
Field Service App
Seamlessly connect field service and office. Technicians work directly from the app on their smartphone or tablet.
Dynamics 365 Sales & Customer Service
CRM solutions for optimizing your sales processes and customer relationships.
Help by industry
Our solutions are tailored to the specific challenges within your sector. See how we help organizations in your industry and what results we achieve together.
Installation Companies
Smart scheduling, digital work orders and more efficient operations with our installation software.
Service & Maintenance
From planning to execution: streamline your complete maintenance process and contract management.
Project Organizations
Insight into capacity, time tracking and material planning for complex projects.
Consultancy & Services
Automate time tracking and invoicing, and integrate seamlessly with Outlook and Excel.
Explore our portfolio to see how customers like Veenhuizen, Energiewacht, Sparta Rotterdam and many others work with Bluace.
Frequently asked questions about support
How can I create a support ticket?
Through our support portal you can easily create tickets and track their progress. Additionally, you can reach us by email at info@bluace.nl or by phone at +31 85 820 0802.
When is the support team available?
Our support team is available Monday to Friday, from 08:30 to 17:00 (CET). Through the support portal you can create tickets 24/7. For urgent incidents outside office hours, the arrangements in your support agreement apply.
Do you offer customized support agreements?
Yes, we tailor our support agreements to the needs of your organization. This can range from regular helpdesk support to more intensive service arrangements, including guidance with updates and wave releases. Contact us to discuss the options.
What happens in case of a malfunction?
All reports are taken seriously. We follow clear procedures to find a solution quickly and communicate progress clearly. For urgent matters, you can reach us directly by phone so we can respond immediately.
How are updates and new features rolled out?
Our solutions run as SaaS in the Microsoft Azure cloud. This means you automatically receive updates and new features without having to perform additional installations yourself. For major updates (wave releases), we guide you through the process, depending on your support agreement.
Can I add Business Central apps myself?
In principle, you can download apps yourself via the Microsoft AppSource. However, adding a new app can sometimes cause your environment to behave differently than expected. We therefore always recommend consulting with us first. View the overview of available apps that we recommend.
More questions? Visit our full FAQ page with answers about cloud, security, integrations, implementation and costs.
Tips & articles
In our knowledge base we regularly share articles, tips and insights about getting the most out of your Bluace solutions and Microsoft Dynamics 365.
Contact details
Support
Phone: +31 85 820 0802
Email: info@bluace.nl
Support portal: support.bluace.nl
Available Mon – Fri, 08:30 – 17:00 (CET)
Address
Bluace B.V.
Van Nelleweg 1
3044 BC Rotterdam
The Netherlands
Mailing address
Bluace B.V.
Postbus 13132
3004 HC Rotterdam
The Netherlands