On April 11, 2022, Radar focused on the fact that many consumers are currently filing complaints about installation companies that do not comply with agreements in the maintenance contract for the boiler and even skip maintenance. If a central heating boiler is not maintained, the risk of carbon monoxide poisoning is significantly increased. Such carbon monoxide poisoning can be fatal.
Professionals are scarce
AVROTROS Radar has allowed installation companies to respond to this, which shows that they are faced with a shortage of professionals, partly due to the corona crisis. With the arrival of the Gas Boiler Act, which allows only certified technicians to tinker with central heating boilers, this scarcity will only increase.
Optimize work processes without hiring additional staff
Many installation companies do not realize that there are several ways to optimize work processes without hiring extra staff. Of course, more people do more work, but how efficient is your current schedule? How much travel time do your technicians currently lose, and how much profit can be made there? And how complex is doing that current planning at the moment? The exemplary service and maintenance software with an extensive planning module uses the maximum capacity and considers the location of various jobs and parts in the service bus. If an urgent job comes in, the system also considers this. Assigning the job to the technician who has to travel the least and has the correct necessary parts in his van is easy.
Insight into required maintenance with the right software
Our experts also regularly see that installation companies do not have insight into which central heating boilers are due for two-year maintenance. This is also confirmed in Radar’s research, and many consumers indicate that their boiler has not been serviced for four years. It is logical that a boiler without regular maintenance causes problems more quickly, which also increases the number of urgent jobs. So how do you track when a particular central heating boiler is due for maintenance? Often the current software you use is not suitable for recording these kinds of things, which is just as much of a problem as the shortage of professionals. With the service and maintenance software from Bluace, you can administer at the object level and have insight into when which boiler is due for maintenance. With this information, you can easily plan efficiently, which immediately considers the powers of technicians concerning the Dutch Gas Boiler Act.