Ensure perfect service using a field service application

Is your organization active in a market where equipment or machines requiring service and maintenance are sold? Or has your service organization become a strong profit center in recent years, rather than a cost center? The margins on these service and maintenance contracts have likely become even more attractive than those from simply selling your equipment. With our field service software platform, Bluace helps you better facilitate your field service department and structure your service management processes, ensuring high-quality service for your customers.

Offer perfect service with a field service application

Nowadays, customers demand exceptionally good technical management. You are expected to be accessible, respond quickly, and provide the right solution promptly. We call this “First time right.” If this is not the case, you leave the door ajar for your competitor who does meet the service requirements. By automating your service with Bluace’s service management software, you ensure top-quality service, stay one step ahead of customers, and remain in control at all times. You receive a notification in the system as soon as the asset is due for preventive maintenance or an inspection. This allows you to actively approach your customer to schedule an appointment, preventing real problems such as breakdowns and downtime.

Send the right technician with the right parts

If a problem arises with the equipment, customer projects and work often quickly fall behind schedule, or high costs must be incurred to implement a fast-acting alternative. It is important for the customer that the problem is resolved as quickly as possible. With a field service application, you can easily see which technician has the right skills and whether the correct parts are available to them. You also have insight into the available parts in your service van. This enables you to send the right technician to your customer in one go. In addition, the service management software automatically tracks all data regarding malfunctions and problems. In a service management schedule, you can quickly and clearly see which work and associated parts are required for a specific malfunction, and you maintain an overview of the correct levels of your parts and stock.

Keep all customer information at hand, even when on the go

Thanks to the online environment, you achieve the same user experience everywhere. You take with you all relevant asset management history for your customer or equipment, even while traveling. This ensures your technicians are fully informed about what is happening at the customer’s site. There may be assets due for maintenance in the short term, allowing the on-site technician to look into them immediately. This saves you time and therefore costs.
Additionally, technicians on-site at the customer’s location can immediately create, execute, and report service orders as completed. Signing off the completed service order is easy on the device, which also automatically handles time registration. Through this proactive and personal approach, you strengthen your relationship with the customer and enhance customer loyalty. Are you ready for a field service application that supports these optimizations?