Field Service NEXT: confirm your tickets

Optimal deployment of the field service through the right technology

The outlook for the service and installation industry for the coming years looks good. Installers are so busy these days that working efficiently is an absolute must. There is a significant shortage of service technicians, and installation companies are being forced to develop creative solutions. During Field Service NEXT on October 11, 2022, we will show you how to use your organization’s available field service as effectively as possible with the right technology. From intake and planning to execution and administrative processing, we cover it all so that you gain ideas on how to optimize your work processes.

From administration at the property level to (urgent) jobs and planning

Installation companies handle all kinds of technical installations in their daily operations. It is of utmost importance to maintain records at the object level so that you know exactly which installation is installed at the work address. During Field Service NEXT, we will guide you through the intake process and show you the key advantage of recording records by installation, rather than by person or location. We will then proceed to demonstrate a customer calling with an urgent job. Given the required resolution speed, we will show how simple it can be to schedule this job. And we do this as optimally as possible. This means the job is scheduled for the right technician with the necessary parts in their van and fits the route plan for the day in question. Furthermore, if deviations occur on the day of execution, such as a delay, they are processed in real time to produce a new plan. Any consequences for the client or the technician are also passed on immediately.

From an optimal field service to the back office and invoicing

After the coffee break, we will continue execution at your customer’s location during Field Service NEXT. Thanks to the Field Service App, your internal and external service teams are in seamless contact with each other. Tasks to be performed are sent directly to the correct field service employee. We will also show you how the field service solution ensures that as much administrative work as possible is taken off your hands. Required data, such as travel time, hours worked, and materials consumed, are automatically recorded wherever possible. Upon completion, your customer has the opportunity to sign for approval immediately. The digital work order is sent directly to the customer’s mailbox. In addition, all this data is updated in real time in your internal service system, allowing the finance department to immediately begin processing the invoice. It is no longer necessary to unnecessarily retype data into your administration, and lost papers and incomplete invoices are a thing of the past.

Agenda

October 11, 2022 – Microsoft HQ Schiphol – 1:00 PM – 4:00 PM

• 12:00 PM Lunch
• 1:00 PM Launch of Field Service NEXT by Microsoft Netherlands
• 1:05 PM Current trends in Field Service Management
• 1:15 PM Demo: intake and planning
• 2:00 PM Break
• 2:30 PM Demo: from field service to back office and invoicing
• 3:15 PM Forum discussion
• 4:00 PM Networking reception