Field Service App
The connection between office and field service
Bluace field service software – also known as Field Service Software or Field Service App – is the solution for connecting office staff and field service technicians within a single streamlined workflow. With this software, you manage technicians digitally, paperwork becomes a thing of the past thanks to the digital work order, and your field service team always has access to up-to-date and relevant information. The application is versatile and is used by HVAC companies, installation companies, and service and maintenance organizations, among others.
The Bluace Field Service App is listed on Capterra, part of Gartner Digital Markets. This independent software platform supports organizations worldwide in searching for, comparing, and choosing the right field service software. Visit our profile page on Capterra and discover why so many organizations trust the Field Service App.
Optimal control with the Field Service App
With the Field Service App, technicians remain continuously connected to the planning department via their smartphone or tablet. Using the service and maintenance software, the planner can easily assign tasks to the right field service employee by scheduling them on the digital planning board. Thanks to the digital work order, the technician has direct access to all necessary information on their mobile device. Technicians can leave for the customer directly from home, without having to stop by the office first. If a technician encounters additional maintenance work during a visit, this can easily be recorded and handled via the app. They create an additional order themselves and execute it immediately. All data is synchronized with the internal service department in real time. If a job takes longer than planned, the planner can intervene immediately by moving tasks to another field service employee. The updated work orders then appear automatically in the app. This keeps the planning flexible, and customers can count on fast and professional service.
Field service scheduling software in Business Central
Field service scheduling is about which technician should be at which customer, when, with the right job and the right materials. In the Bluace solution you plan this on a digital planning board in Business Central, directly on the work orders from Technical Management. You see each technician’s availability and planned jobs, and drag a job to the right person. The technician sees the change immediately in the Field Service App.
For more complex planning, with many technicians, regions or automatic route optimisation, Bluace connects Business Central to Dime.Scheduler or ORTEC. Read more on our page about scheduling software.
Easy settlement
Upon completion of the work, the field service employee easily records the hours worked and materials used via the Field Service App. Subsequently, the customer can give digital approval by signing the work order, after which it is automatically sent via email. Because the work order is processed entirely digitally, all data is immediately available to the internal service team. This allows the finance department to start invoicing without delay. Manually retyping data is no longer necessary, which reduces the risk of errors and significantly decreases administrative work. Furthermore, this efficient working method helps organizations optimize collaboration between internal and external service teams and achieve a better allocation of personnel. The result is a streamlined process, higher productivity, and more time for valuable work.
Benefits of the Field Service App
Benefits for the office
- Real-time insight into progress;
- Insight into the hours spent by the installers;
- Always in contact with the fieldservice;
- Anticipating and adjusting in the event of a delay;
- (Completed) work orders are always up-to-date;
- Fast, complete invoicing.
Benefits for the field technician
- Digital work orders with the correct information at hand;
- Access the system from anywhere via a mobile device;
- From home directly to the customer;
- Insight into historical maintenance;
- Always in contact with the planning department;
- Correct registration of materials and hours consumed.
Frequently asked questions about field service software
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Are you interested in all the possibilities?
Our sales team is happy to help you!
Ronald Evers
+31858200802
info@bluace.nl
