Support

Welcome to the support and knowledge base page of Bluace. As a Microsoft Dynamics 365 Business Central partner, we support installation companies, service and maintenance organisations and project organisations with smart software and services. Whether you are looking for a quick fix, need technical support or want to learn more about the possibilities of our solutions: we are here to help.

How we support you

At Bluace, we believe that good support goes beyond simply solving problems. We always look at the question behind the question: what are you trying to achieve and how can the system help you do it? Our support approach is built on three pillars: a 24/7 support portal for tickets, telephone availability for urgent issues, and tailor-made support agreements.

Our specialists know your environment and can quickly take a look. We are available by phone and e-mail Monday to Friday from 08:30 to 17:00. Through the support portal you can create tickets and follow their progress 24/7. For urgent outages outside office hours, the arrangements in your support agreement apply.

Go to the support portal

Our support channels

Support portal: create tickets and follow their progress 24/7 via support.bluace.nl;
Telephone support: call us directly on +31 85 – 820 0802 for urgent matters;
E-mail: send your question to info@bluace.nl and we will respond quickly;
Frequently asked questions: direct answers in our FAQ on cloud, integrations and implementation;
Tailor-made support agreements: from regular helpdesk to more intensive service arrangements;
Guidance during wave releases: we help you through major Microsoft updates;
Availability: Mon to Fri 08:30 – 17:00, support portal accessible 24/7;
Personal contact: specialists who know your environment and organisation.

Help by solution

Looking for information about a specific product or module? Below you will find direct links to our solutions with detailed information about features, frequently asked questions and applications.

Business Central: the intelligent ERP platform for SMEs. Automate and connect your business processes. Also see the available apps;
Technical Management: all-in-one service and maintenance software for installations and objects, including contract management;
Field Service App: connect field service and office seamlessly. Engineers work directly from the app on smartphone or tablet;
Dynamics 365 Sales & Customer Service: CRM solutions for optimising your sales processes and customer relationships.

Go to the support portal

Help by industry

Our solutions are tailored to the specific challenges within your sector. See how we help organisations in your industry and the results we achieve together.

Installation companies: smart planning, digital work orders and more efficient working with our installation software;
Service & Maintenance: from planning to execution: streamline your complete maintenance process and contract management;
Project organisations: overview of capacity, time tracking and material planning for complex projects;
Consultancy & Services: automate time tracking and invoicing, and integrate seamlessly with Outlook and Excel.

Take a look at our portfolio to see how clients such as Veenhuizen, Energiewacht, Sparta Rotterdam and many others work with Bluace.

Frequently asked questions about support

How do I create a support ticket?

Through our support portal you can easily create tickets and follow their progress. You can also reach us by e-mail at info@bluace.nl or by phone on +31 85 – 820 0802.

When is the support team available?

Our support team is available Monday to Friday, from 08:30 to 17:00. You can create tickets via the support portal 24/7. For urgent outages outside office hours, the arrangements in your support agreement apply.

Do you offer tailor-made support agreements?

Yes, we tailor our support agreements to the needs of your organisation. This can range from regular helpdesk support to more intensive service arrangements, including guidance with updates and wave releases. Contact us to discuss the options.

What happens in case of an outage?

We always take incidents seriously. We follow clear procedures to find a solution quickly and communicate progress transparently. For urgent matters you can reach us directly by phone so we can act fast.

How are updates and new functionalities rolled out?

Our solutions run as SaaS on the Microsoft Azure cloud. This means you automatically receive updates and new functionalities without having to perform additional installations yourself. For larger updates (wave releases) we guide you through the process, depending on your support agreement.

Can I add Business Central apps myself?

In principle you can download apps yourself via Microsoft AppSource. However, adding a new app may cause unexpected behaviour. We therefore always advise to do this in consultation with us. Take a look at the overview of available apps that we recommend.

More questions? See our extensive FAQ page with answers about cloud, security, integrations, implementation and costs.