Frequently Asked Questions

Contact details

About Bluace

What exactly does Bluace do?
Bluace supports service, maintenance, and project organizations with smart software and services. Our solutions help you automate and optimize your business processes. From work orders and planning to time tracking, invoicing, and reporting. We use technologies such as Microsoft Dynamics 365 Business Central and Azure to deliver practical value. Read more about us here.

For which organizations is Bluace suitable?
Our solutions are ideal for organizations in the service and maintenance sector, installation companies, and project organizations seeking greater control over their processes, data, and customer communication.

Why do customers choose Bluace?  
Our strength lies in a structured approach that combines technology and business processes. We work from four pillars:

• Process approach: we always start from your business processes and optimize them before implementing technology.
• Industry knowledge: we understand the specific challenges and dynamics within your sector.
• Standard software: we use proven, scalable solutions rather than custom solutions when they are not necessary.
• Customer challenges: your concrete questions and goals are central to everything we do.

This combination ensures that we not only implement software but truly add value to your organization, from implementation to management and further growth. We also integrate with reliable partners and technologies to ensure continuity. Check here to see what our customers say.

Cloud & Microsoft Services

Does Bluace work with cloud solutions?
Yes, Bluace uses modern cloud technologies, including Azure and Business Central. This makes the software flexible, always up to date, and securely accessible from any location with an internet connection.

What are the benefits of cloud-based software?
Cloud solutions offer:

• Always and everywhere access to your systems;
• Better security and backups;
• No heavy investments in hardware;
• Automatic updates and maintenance.

Many organizations choose cloud platforms precisely because of the advantages they offer over local servers.

Does Bluace help with cloud migration?
Yes, we guide organizations in the transition to the cloud, including advice, setup, and aftercare, so that you can take full advantage of the technology without operational worries.

IT Management & Support

What does IT management via Bluace entail?
Our managed services include monitoring, support, updates, and process optimization to keep your systems stable and secure.

Do you offer customized support?
Yes, we tailor our support agreements to your organization’s needs. This can range from regular helpdesk support to more intensive service agreements.

How does our support work?
You can contact us in various ways. Through our support portal, you can easily create tickets and track their progress. Additionally, we are reachable by email for questions and notifications. For urgent matters, you can also reach us by phone so that we can respond quickly. Based on the agreements, we determine together which contract form(s) best suit your organization.

What happens if there is a malfunction?
Reports are always taken seriously. We follow clear procedures to find a solution and communicate progress quickly.

Security & compliance

How does Bluace protect my data, and where is it stored?
We protect your data with strong security measures, modern cloud infrastructure, and proven processes. Where possible, we ensure that data is stored and processed within Europe, in accordance with applicable privacy legislation and the capabilities of our cloud partners.

Does Bluace comply with relevant laws and regulations such as the GDPR?
Yes, we take into account the applicable privacy and security standards within Europe, such as the General Data Protection Regulation (GDPR).

Integrations & partners

With which systems does Bluace integrate?
Our software and services can be connected to existing business applications and platforms, including integrations within the Microsoft ecosystem such as Dynamics 365 and Business Central.

Does Bluace collaborate with external partners?
Yes, we work with technology and software partners to provide additional functionalities and integration possibilities.

Collaboration & Implementation

How do I start a collaboration with Bluace?
You can contact us for a non-binding consultation. We discuss your situation, goals, and challenges, and then propose an appropriate approach.

Does Bluace offer a demo or trial period?
We always start with an introduction to understand your organization’s needs fully. Based on that, we offer a Proof of Value (PoV): a live demo environment where you can work with your own data and experience the solution in practice. After this PoV, we prepare a suitable implementation proposal. You can find more about our PoV approach here.

Are there fixed contracts or flexible options?
We work with services and solutions tailored to the needs and size of your organization, from fixed agreements to more flexible arrangements.

Costs & ROI

What does an implementation at Bluace cost?
The costs depend on the desired solutions, scale, and level of support. We recommend a non-binding consultation to provide a tailored price indication.

How does Bluace deliver value for my organization?
Our software and services help automate processes, improve data insights, and reduce error-prone manual tasks, leading to time savings, fewer mistakes, and better business outcomes. Discover which results our software has achieved, among others, for Sparta Rotterdam and ESNW.