Scheduling technicians is always easy for the planner, thanks to our standard planning solution. It is clear which technician is planned for which assignment and what the technician’s day looks like. In addition to staff planning, it is clear which parts are present in any service van, making it possible to find the right technician to carry out an emergency job. This prevents a technician from arriving on site and not having the suitable materials to perform the necessary work.
Our solution is based on Microsoft and, therefore, always integrates with existing Microsoft applications. If Microsoft Office 365 is already in use in your organization, our solution is directly integrated into Microsoft Outlook. For example, it is possible to assign or schedule tasks via Outlook, after which you can automatically find it in your digital planning board. This integration works both ways, which means that the graphical planning board’s adjustments automatically appear in Outlook.
‘Drag and Drop’ schedule board
In addition to our standard planning solution, you have the option to use our graphical planning board, so you can plan your resources graphically with a ‘Drag and Drop’ function. Dragging tasks and assigning them to employees makes planning straightforward and easy. It also offers the planner a complete insight into the available capacity for scheduling emergency jobs. This planning considers the parts that a technician has with him when planning urgent appointments so that it is assigned to a technician who has the correct parts with him. Also, the work planner can always see the technician’s location to estimate the required travel time so that the planner can make a correct decision between different available technicians.
In addition to our solution with a graphical planning board, you have the option to optimize your planning automatically. This is particularly suitable for organizations that work with complex schedules and optimization challenges. Our optimized planning solution considers the field technicians, the job location, the time available, and the materials required. As a result, work planners no longer spend time scheduling employees but can focus on exceptional cases and rush jobs.