The connection between the office and field service
The Field Service app from Bluace is the application to connect your employees in the office and the field and work with a uniform working method. Field service employees are digitally managed, and the paperwork is a thing of the past. The application is versatile and suitable for all kinds of activities.
Thanks to the Field Service App, technicians can always contact the planning department via their smartphone or tablet. Via the service and maintenance software, the planner sends orders directly to the right employee in the field. Via a mobile device, the field service employee has all information immediately available thanks to the digital work order. The installer can set off straight away from home without having to visit the office first. Does the installer run into extra maintenance at the customer? It is easy to handle through the app. The installer creates and carries out orders himself. Naturally, everything is linked in real-time to the office staff. If a job is delayed, the planner can anticipate this immediately and pass work orders on to another field service employee. This way, your customers remain satisfied.
As soon as the field service employee has completed the job, he registers used materials and hours via the application. The customer has the option to sign for approval and receives the digital work order in his mailbox. Subsequently, data is updated in real-time in the back office system. The financial department can immediately start processing the invoice. Data no longer needs to be retyped in your administration, and incomplete invoices are a thing of the past.