Is your organization active in the market where equipment or machines are sold that require service and maintenance? Or has your service organization become an intense profit center in recent years instead of a cost item? The margins on these service and maintenance contracts have probably become even more interesting than just selling your equipment. With our platform, Bluace helps you facilitate your field service department even better and set up your service management processes to guarantee that a good service provider is guaranteed for your customers.
Offer the perfect service
Today, customers demand excellent technical management. They expect you to be available, respond quickly, and come up with the right solution in time. We call that “first time right.” If this is not the case, you open the door for your competitor, who does meet the service requirements. By automating your service with service management software from Bluace, you ensure top-quality service. You are just that step ahead of the customer and always in control. You will receive a notification in the system as soon as the asset is due for preventive maintenance or an inspection. This way, you can actively approach your customer to schedule an appointment so that real problems, such as malfunctions and downtime, are prevented.
Send the right technician with the right parts
If a problem does arise with the customer’s equipment, projects and activities are often quickly delayed, or high costs have to be incurred for a fast-acting alternative. It is crucial for the customer that the problem is resolved as soon as possible. With field service software, you can easily see which technician has the right skills and whether the correct parts are available at the technician. You also have insight into the available parts in your service bus. This way, you can send the right technician to your customer in one go. Besides, the service management software automatically keeps track of all data about malfunctions and problems. You can quickly see which activities and associated parts are required for a particular malfunction in a service management schedule. You can keep track of the correct level of your parts and stocks.
Keep all customer information at hand while on the move
Thanks to the online environment, you can achieve the same user experience everywhere. You can also take all relevant asset management history of your customer or equipment with you on the road. In this way, your technicians are exactly informed about what is going on with the customer. Perhaps some assets need maintenance in the short term so that the technician on location can immediately look at them. This saves you time and therefore costs. Besides, technicians on-site at the customer can directly create, execute and report service orders. It is easy to have the completed service order signed on the device. This proactive and personal approach strengthens your relationship with the customer and increases the customer relationship.