More and more companies today are implementing a digital customer portal. In the digital customer portal, customers, in some cases, even can solve their problems themselves, without an employee being involved. In addition, (potential) customers can create tickets 24/7. Your company is no longer linked to the opening hours of the customer service. Although not everyone has this modern tool up and running yet, more and more customers expect such a portal to be available. Some customers even cancel their purchase if they are not helped quickly enough with their questions. Want to learn more about the facts of providing customer service in today’s modern age? Download the infographic here.
