Field Service App

The connection between office and field service

The Field Service App/Field Service Software from Bluace is the application that connects your office staff and field personnel and works with a uniform method. Field service employees are digitally guided, and the paperwork is a thing of the past thanks to the use of our digital work orders. The application is versatile and suitable for various types of work.

Optimal control with the Field Service App

Thanks to the Field Service App, technicians are always in contact with the planning department via their smartphone or tablet. The planner sends orders directly to the right employee in the field via the service and maintenance software. The field staff member has all the information immediately at his disposal via a mobile device, thanks to the digital work order. The installer can go straight out of the home without visiting the office. Does the installer run into extra maintenance at the customer’s site? It’s easy to handle through the app. The installer creates an order and executes it. Of course, everything is linked to the office in real time. If a job runs late, the planner can anticipate this immediately and pass on work orders to another field employee. This will keep your customers happy.

Screenshot van de Buitendienst App op een tablet

Easy settlement

Once the field technician completes the job, he records the materials, the hours consumed, and the hours worked through the application. The customer can sign for approval and receive the digital work order in their mailbox. Because the work order is digital, the data is updated in real-time in the office staff’s system so that the financial department can immediately start invoicing. Data no longer needs to be retyped manually, resulting in fewer administrative actions and errors. This also makes achieving the ideal ratio between office and field staff easier, contributing to a more efficient work process.