This is what you should pay attention to when you choose a work order app

Some time ago, we explained which important factors to consider when choosing a (new) work orders app or when looking for reliable digital work orders software. We quickly noticed that end users also have technical questions regarding the operation of a field service app. This week, we would like to address these points for you.

How does the work order app integrate with other existing systems when using digital work orders?

Last time, we explained that a field service application comes in many shapes and sizes. For example, you can use a field service application as a stand-alone application and in conjunction with complete ERP software for installation companies. But that’s not the only thing you should pay attention to. If you still use other applications for your organization, paying close attention in advance to whether they also work together is helpful. Our advice is always to go for one total solution that contains as many functions as possible that your installation company needs. Many separate programs are often only confused because data and information are not automatically transferred from one system to another.

Is the work order app suitable for the cloud?

Another critical point is to check whether the field service application suits the cloud. In recent years, cloud software has become increasingly popular, and this is expected to continue for a while in the coming years. In addition, many new software are only offered as a cloud solution. Software in the cloud is not just a trend but also brings essential advantages. This way, your data is much safer protected against hackers in the cloud than on your server. We advise always going for a cloud solution with any form of new software.

What devices and operating systems does the solution work on?

In addition, it is also essential to check carefully on which devices and operating systems the work order app you have in mind works. Are you going to use it on a mobile device or a tablet? Or perhaps both? Also, consider the different operating systems, such as Android and iOS, and check whether there are differences in the functionalities or efficacy if you ever decide to change that.

What support options do I get with the work order app?

After implementing the system (digital work order), it sometimes happens that the software does not work as it should or as you would like. Of course, we hope this occurs as little as possible, but it is wise to carefully look at the support options you receive with your system in advance. How quickly are questions and error reports responded to? Is this only during office hours? Our advice is to assess how significant the impact is for your organization if the field service application is not functioning correctly and weigh this against the support options available.

What about the analysis options?

Having insight into and overview of your business processes and activities is crucial for running a good business. However, many organizations do not immediately consider this when choosing a new software tool. Analyzing your processes and activities often provides new insights and ensures your processes can be improved. Our advice is always to look at the analysis options you get with your field service application. This allows your installation company to continue to grow and improve.