{"id":16764,"date":"2023-06-07T08:48:00","date_gmt":"2023-06-07T07:48:00","guid":{"rendered":"https:\/\/bluace.nl\/?p=16764"},"modified":"2025-06-10T10:55:21","modified_gmt":"2025-06-10T09:55:21","slug":"capacity-planning-service-organizations","status":"publish","type":"post","link":"https:\/\/bluace.nl\/en\/news-en\/capacity-planning-service-organizations\/","title":{"rendered":"Why service organizations should consider capacity planning"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull intro-video-blok is-layout-constrained wp-container-core-group-is-layout-61b1c46d wp-block-group-is-layout-constrained\" style=\"margin-top:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-cover alignfull is-style-default has-ast-global-color-2-color has-text-color\" style=\"min-height:430px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-ast-global-color-0-background-color has-background-dim-30 has-background-dim\"><\/span><img decoding=\"async\" width=\"2048\" height=\"1363\" class=\"wp-block-cover__image-background wp-image-6462\" alt=\"Twee medewerkers van Bluace voor de Van Nelle Fabriek die met elkaar overleggen\" src=\"https:\/\/bluace.nl\/wp-content\/uploads\/2023\/06\/serviceorganisatie-capaciteitsplanning-uitleg.jpg\" style=\"object-position:47% 40%\" data-object-fit=\"cover\" data-object-position=\"47% 40%\" srcset=\"https:\/\/bluace.nl\/wp-content\/uploads\/2023\/06\/serviceorganisatie-capaciteitsplanning-uitleg.jpg 2048w, https:\/\/bluace.nl\/wp-content\/uploads\/2023\/06\/serviceorganisatie-capaciteitsplanning-uitleg-300x200.jpg 300w, https:\/\/bluace.nl\/wp-content\/uploads\/2023\/06\/serviceorganisatie-capaciteitsplanning-uitleg-1030x685.jpg 1030w, https:\/\/bluace.nl\/wp-content\/uploads\/2023\/06\/serviceorganisatie-capaciteitsplanning-uitleg-768x511.jpg 768w, https:\/\/bluace.nl\/wp-content\/uploads\/2023\/06\/serviceorganisatie-capaciteitsplanning-uitleg-1536x1022.jpg 1536w, https:\/\/bluace.nl\/wp-content\/uploads\/2023\/06\/serviceorganisatie-capaciteitsplanning-uitleg-1500x998.jpg 1500w, https:\/\/bluace.nl\/wp-content\/uploads\/2023\/06\/serviceorganisatie-capaciteitsplanning-uitleg-705x469.jpg 705w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading alignwide has-text-align-center has-ast-global-color-4-color has-text-color\" id=\"h-why-service-organizations-should-consider-capacity-planning\" style=\"font-size:68px;font-style:normal;font-weight:700;line-height:1.3\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ast-global-color-2-color\"><strong>Why service organizations should consider capacity planning<\/strong><\/mark><\/h1>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:0px;padding-right:var(--wp--preset--spacing--90);padding-bottom:0px;padding-left:var(--wp--preset--spacing--90)\"><div style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);\" class=\"wp-block-post-date\"><time datetime=\"2023-06-07T08:48:00+01:00\">7 June 2023<\/time><\/div>\n\n\n<p style=\"font-size:16px;font-style:normal;font-weight:400\">As a service organization, you must deal with daily installations and (preventive) maintenance appointments. Making efficient planning is undoubtedly one of your most crucial tasks. After all, the more efficient your planning is, the more you can do simultaneously. Yet our experts notice that many installation companies only make operational planning and no capacity planning. We are happy to explain why such a planning is essential for service organizations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-capacity-planning\" style=\"font-size:28px;font-style:normal;font-weight:600\"><strong>What is capacity planning?<\/strong><\/h2>\n\n\n\n<p class=\"has-link-color wp-elements-f468fc0dbc3e0a38bbdab8e0af498070\">Before we discuss its importance, it&#8217;s essential to understand capacity planning, also known as <a href=\"https:\/\/ortec.com\/en\/modules-ortec-workforce-scheduling\" target=\"_blank\" rel=\"noreferrer noopener\">workforce scheduling<\/a>. This involves determining the available capacity of employees and considering skills, experience, and availability. This method determines how much time and people are needed for a job. Operational planning focuses mainly on availability, materials, and parts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-consequences-of-not-using-capacity-planning\" style=\"font-size:28px;font-style:normal;font-weight:600\"><strong>The consequences of not using capacity planning<\/strong><\/h2>\n\n\n\n<p style=\"font-size:16px;font-style:normal;font-weight:400\">Many installation companies only work with operational planning. The reasons vary, but the consequences are often the same. Without a planning, estimating which employee is suitable for a job is challenging, leading to errors. For example, a mechanic may have the right materials but not the proper knowledge. As a result, another employee still has to go to the customer. This costs extra time and money and lowers customer satisfaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-effects-of-working-with-capacity-planning\" style=\"font-size:28px;font-style:normal;font-weight:600\"><strong>The effects of working with capacity planning<\/strong><\/h2>\n\n\n\n<p class=\"has-link-color wp-elements-dc409323870b6a34d779da6171326f98\">Capacity planning improves your &#8220;First Time Fix.&#8221; Because skills and experience are considered, jobs are done faster and more efficiently. This increases customer satisfaction and helps your organization grow. Moreover, laws and regulations like the <a href=\"https:\/\/bluace.nl\/en\/industries\/service-maintenance\/preparation-administration-gasketelwet\/\">Gas Boiler Act<\/a> are becoming increasingly strict. It is, therefore, necessary to record skills and certificates correctly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-tips-for-getting-started\" style=\"font-size:28px;font-style:normal;font-weight:600\"><strong>Tips for getting started<\/strong><\/h2>\n\n\n\n<p class=\"has-link-color wp-elements-13c2af88a6824219f05d64a2346ec40c\">The transition to a planning takes time. Start with an inventory: what information do you need, and who is leading this process? Check if your current system is compatible. Integration becomes challenging without the right <a href=\"https:\/\/bluace.nl\/en\/solutions\/erp-software-installation-company\/\">ERP software for the field service industry<\/a>. Is a new system, not an option? Then, optimize your current processes first to ease the transition and implement <a href=\"https:\/\/ortec.com\/en\/modules-ortec-workforce-scheduling\" target=\"_blank\" rel=\"noreferrer noopener\">capacity planning software<\/a> later.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style-default halfway-background has-ast-global-color-2-background-color has-background is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group alignwide is-style-shadow is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns alignwide has-ast-global-color-2-background-color has-background is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h4 class=\"wp-block-heading\" id=\"h-are-you-curious-about-how-your-organization-benefits-from-capacity-planning\" style=\"margin-bottom:var(--wp--preset--spacing--40);font-size:28px;font-style:normal;font-weight:600\">Are you curious about how your organization benefits from capacity planning?<\/h4>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-4b827052 wp-block-group-is-layout-flex\">\n<p class=\"has-ast-global-color-0-color has-text-color\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0vw;font-size:16px;font-style:normal;font-weight:400\"><strong>Gertjan Lijmbach<\/strong><\/p>\n\n\n\n<p style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0vw;font-size:16px;font-style:normal;font-weight:400\">+31858200802<\/p>\n\n\n\n<p style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0vw;font-size:16px;font-style:normal;font-weight:400\">info@bluace.nl<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-container-core-buttons-is-layout-9d58c485 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-ast-global-color-2-color has-ast-global-color-4-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/bluace.nl\/en\/contact\/\">Contact us<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-ast-global-color-2-color has-ast-global-color-4-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/bluace.nl\/en\/online-consultation\/\">Book an online consultation<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-ast-global-color-2-color has-ast-global-color-4-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/bluace.nl\/en\/demo\/\">Request a demo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image alignright size-full is-resized\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/bluace.nl\/wp-content\/uploads\/2025\/02\/bluace-sales-team-gertjan.jpg\" alt=\"Functioneel Consultant Gertjan Lijmbach\" class=\"wp-image-15630\" style=\"width:300px\" srcset=\"https:\/\/bluace.nl\/wp-content\/uploads\/2025\/02\/bluace-sales-team-gertjan.jpg 1024w, https:\/\/bluace.nl\/wp-content\/uploads\/2025\/02\/bluace-sales-team-gertjan-300x300.jpg 300w, https:\/\/bluace.nl\/wp-content\/uploads\/2025\/02\/bluace-sales-team-gertjan-80x80.jpg 80w, https:\/\/bluace.nl\/wp-content\/uploads\/2025\/02\/bluace-sales-team-gertjan-768x768.jpg 768w, https:\/\/bluace.nl\/wp-content\/uploads\/2025\/02\/bluace-sales-team-gertjan-400x400.jpg 400w, https:\/\/bluace.nl\/wp-content\/uploads\/2025\/02\/bluace-sales-team-gertjan-600x600.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As a service organization, you must deal with daily installations and (preventive) maintenance appointments. Making efficient planning is undoubtedly one of your most crucial tasks. After all, the more efficient your planning is, the more you can do simultaneously. Yet our experts notice that many installation companies only make operational planning and no capacity planning. We are happy to explain why such a planning is essential for service organizations.<\/p>\n","protected":false},"author":5,"featured_media":6462,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[11],"tags":[],"class_list":["post-16764","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why service organizations should consider capacity planning<\/title>\n<meta name=\"description\" content=\"Capacity planning is crucial for efficient service planning. 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